APPLICATION OF SERVICE COMPLIMENT CARD SYSTEM TO SUPPORT COMPANY PERFORMANCE AT BANK MANDIRI KCP TANGERANG CIKUPA

Abstract

PT. Bank Mandiri (Persero) Tbk. which is a state-owned company engaged in banking, in this case melakukkan service banking activities of customers both cash transactions, non-cash and existing service banking products in Bank Mandiri. The use of computers in PT. Bank Mandiri (Persero) Tbk. currently quite optimal, because the process of running the service has been computerized. As for problems that occur today in the PT. Bank Mandri (Persero) Tbk. about writing evaluation of the service or the process by which the customer is still in the process of writing the manual. The absence of data storage so that the security and integrity of data is not guaranteed, then they invented a system of systems that were originally not computerized into a computerized system, where the system is expected to improve the effective and efficiency to our customers with the services of the complement system employees. With the new system, the process of assessing the customer with the services more accurately than before and no data will be lost and change because the data will be stored in a database and reports can be made on time, and are expected to reduce human error. Some diagrams are used for system modeling using the Unified Modeling Language (UML). And the development of applications using the programming language and the MySQL database.Keywords : UML, Services, Database